information for BUPA clients

Information for clients who are registered with BUPA and who wish Balance Performance Physiotherapy to bill BUPA directly.


In Balance's contract with BUPA, BUPA stipulate that its members: 

1. 1. Must be fully paid up and valid members of BUPA.
2. Must confirm their level of coverage and details of their excess payment for which they are personally liable with Balance Performance Physiotherapy prior to commencement of treatment.  The patient must agree in writing to pay these fees personally up front. ****Where a patient is unsure with regard to their level of excess / coverage they will agree the above in writing and leave valid credit card details on account with Balance Performance Physiotherapy for billing purposes should a monetary short fall occur as a result of the above.
3. Have a valid pre-authorisation number and must commence physiotherapy within two calendar months of the date of the pre-authorisation.
4. Have the opportunity to fill in a customer satisfaction questionnaire.

The advantage to BUPA clients coming to Balance:

• is in the quality of treatment and rehabilitation we offer,
  
• is in our commitment to our clients to offer them every opportunity to make a full recovery from their injuries and episodes of pain and return totheir desired functions fitter than before
  
• and also to provide tools that will ultimately grant independence and a sustainable strategy that gives long term health and well being